One latte art away from a 5-star review
Engage your team through contests and rewards powered by customer reviews. Improve service quality faster than ever.
Service and behaviour categories tailored for coffee shops
State of the art dashboards created with cutting edge Artificial Intelligence.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
See what is working and what is not in minutes
Identify trending problems before they hurt
Deep dive into your service categories
Analyze guest feedback across key service areas — from order speed to cleanliness — and learn where to level up.
Understand how order accuracy, wait times, and atmosphere impact reviews
Get detailed insights into guest experiences from service to seating
Prioritize service improvements based on what guests care about most
Discover the barista behaviors guests love
Uncover the small acts of service that leave a big impression — straight from guest reviews.
Track how often guests mention friendliness, speed, and going the extra mile
See which barista behaviors consistently lead to five-star reviews
Recognize team members who make every cup feel personal
Sarah made my latte perfect again!
See which baristas and team members get mentioned by name — and turn guest praise into real motivation.
Track employee name mentions from guest reviews, including sentiment
Spot the baristas and team leads who guests rave about
Celebrate top talent with feedback that really matters
Great coffee, but the snacks...
See what your customers really think about your menu.
Understand how guests rate your drinks and snacks
Identify top praised and most criticized areas in minutes
Stay ahead by spotting and fixing recurring issues early
See how your competitors are performing
Understand your strengths and weaknesses.
Service and Behaviour based competitor analysis
See top mentioned employees of your competitors
Always be two steps ahead
Multi-Location comparison
Compare your locations easily.
Service, Behaviour and Product based location analysis
See your top performing locations
Unify service quality
It takes 5 seconds to see where to focus
Each bubble is a granular comment in a review.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
Presented to you as orange and green bubbles
Your microscope for your customer reviews
Detailed sentiment analysis
Go beyond star ratings. Understand exactly how your guests feel about every aspect of their experience — from service to staff to product quality.
Sentiment breakdowns across services, behaviors, employees, and products
Identify what drives satisfaction — and what causes friction
Compare sentiment trends over time to spot improvements or issues early
Discover how many customers really like you
Track your Net Promoter Score (NPS) to understand overall satisfaction and customer loyalty.
Automatically calculate NPS based on real customer reviews and ratings
Spot shifts in customer loyalty over time with clear dashboards
Identify what’s turning guests into promoters — and what’s holding you back
Google review collection contests with QR codes
Customers are more likely to leave good reviews just after a good experience.
Mobile QR codes generated by your team on the spot
Customer scans takes them to your Google reviews page
You can set up individual or team competitions
Fully automated tracking and leaderboards
Name mentions snatch the points!
When guests call out your team members by name in a review, it’s worth celebrating. Turn mentions into motivation.
Track who’s getting recognized by name across reviews
Setup weekly or monthly name mention competitions
Make guest praise a fun part of team culture
Set service category competitions
Turn customer reviews into a fun way to motivate your team around improving specific service areas.
Set contests for service categories like cleanliness, service quality, or wait time
Spark friendly competition
Celebrate progress and recognize improvements straight from guest reviews
Top behaviour climbs the leaderboard
Turn great behavior into a fun competition. Recognise the actions your guests notice and love.
Your team collect points every time a name is mentioned for a great behaviour
Celebrate and recognise consistent, guest-loved behaviors
The quest for 5-star reviews
Recognise your team when their efforts turn into glowing reviews and high scores.
Set up team competitions to boost your average score
Spotlight the team members who consistently deliver 5-star service
Build a culture of recognition and high standards through reviews
Celebrate top performers as new reviews roll in
Leaderboards are automatically updated whenever a review matches your competition rules.
Measurable, consistent and fair competition based on customer reviews
See leaderboards and top performers
Celebrate success with your employees
Digital wallets for your employees
Turn recognition to monetary rewards easily.
Team contests with monetary rewards are automatically tracked and points added to wallets
Your team can access their wallets easily on their phones
Online shopping starts with a single tap of a button
Brew Better Experiences
From busy morning rushes to cozy afternoon meets, discover how to turn customer feedback into faster service, tastier brews, and a happier barista team.
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70%
70% of negative coffee shop reviews mention wait times or staff attitude. (ReviewTrackers)
60%
60% of coffee drinkers say they’d switch cafés if they read negative service reviews. (National Coffee Association)
55%
55% of baristas cite lack of appreciation as a key reason for leaving. (Hospitality Net)