Turn Patient Feedback into Better Care
Engage your team through contests and rewards powered by your Google reviews. Improve service quality faster than ever.
Service and behaviour categories tailored for hospitals
State of the art dashboards created with cutting edge Artificial Intelligence.
Comments on your Departments, Employee Behaviours and Employee Names are extracted from each review
See what is working and what is not in minutes
Identify trending problems before they hurt
Deep dive into your departments and clinical services
Analyze patient feedback by department — from emergency care to radiology — and uncover where improvements will make the biggest difference.
Understand how each clinical service impacts patient satisfaction and outcomes
Get insights on patient experiences with outpatient services, diagnostics, admissions, and more
Prioritize operational improvements using real patient feedback data
Understand the behaviors your patients love
AI-powered dashboards surface patterns in guest feedback about staff demeanor and hospitality.
Track mentions of kindness, attentiveness, and professionalism across reviews
Identify which behaviors lead to higher satisfaction
Spot patterns early to recognize standout teams and areas needing improvement
Know who is making a difference!
Identify who leaves a lasting impact on patients — and recognize them with purpose.
Track mentions of doctors, nurses, and staff in patient reviews by name and sentiment
Spot your most appreciated caregivers through real patient feedback
Use positive feedback to fuel staff recognition and morale
Excellent care, but the blood test experience…
Discover how key clinical services like blood tests, scans, and diagnostics shape patient satisfaction and reviews.
Analyze patient feedback on service accuracy, wait times, and communication
Identify which services—like blood tests or MRI scans—are exceeding or falling short of expectations
Use real patient comments to guide improvements in your clinical workflows
It takes 5 seconds to see where to focus
Each bubble is a granular comment in a review.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
Presented to you as orange and green bubbles
Your microscope for your Google reviews
Detailed sentiment analysis
Go beyond star ratings. Understand exactly how your guests feel about every aspect of their experience — from service to staff to product quality.
Sentiment breakdowns across services, behaviors, employees, and products
Identify what drives satisfaction — and what causes friction
Compare sentiment trends over time to spot improvements or issues early
Discover how many of your patients really like you
Track your Net Promoter Score (NPS) to understand overall satisfaction and patient loyalty.
Automatically calculate NPS based on real patient reviews and ratings
Spot shifts in patient loyalty over time with clear dashboards
Identify what’s turning patients into promoters — and what’s holding you back
Set competitions to boost team engagement
Motivate your clinical and support teams with performance-based competitions.
Service targets such as Reception, Lab Services, Nursing Care
Behaviour targets like Empathy, Clarity, Professionalism
Name mention targets for positive patient reviews
Review generation targets through QR codes
High review score targets
Encourage your team to collect Google reviews with QR codes
Patients are more likely to leave good reviews just after a good experience.
QR codes generated by your team on the spot
QR scans takes patients to your Google reviews page
Boost the number of your reviews
Celebrate top performers as new reviews arrive
Points are automatically assigned whenever a review matches your rules.
Measurable, consistent and fair competition based on Google reviews
See leaderboards and top performers
Celebrate success with your team
Turn points into rewards with digital wallets
Easily switch from points to monetary rewards.
Transfer earned points to team wallets
Let your team shop with a single click
More than one million shopping options from 100+ countries across 30+ categories
Your patients, your employees
Discover how to transform patient satisfaction and staff motivation into a powerful competitive advantage.
71%
71% of patients begin their search for a new healthcare provider by reading online reviews. (Binary Fountain)
77%
77% of healthcare workers report that lack of appreciation impacts their motivation. (Harvard Business Review)
48%
48% of negative patient feedback is related to staff attitude and communication. (Bain & Company)