Employee Driven Growth for the Hotel Industry
Engage your team through contests and rewards powered by customer reviews. Improve service quality faster than ever.
Service and behaviour categories tailored for hotels
State of the art dashboards created with cutting edge Artificial Intelligence.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
See what is working and what is not in minutes
Identify trending problems before they hurt
Deep dive into your hotel service categories
Analyze guest feedback by category — from housekeeping to front desk — and see where improvements will have the most impact.
Understand how each service area affects your review scores
Get insights on guest experiences with reception, room service, amenities, and more
Prioritize service improvements based on real guest data
Understand the behaviors your guests love
AI-powered dashboards surface patterns in guest feedback about staff demeanor and hospitality.
Track mentions of kindness, attentiveness, and professionalism across reviews
Identify which behaviors lead to higher satisfaction
Spot patterns early to recognize standout teams and areas needing improvement
I know a laundry guy mentioned 83 times in a month!
See which employees consistently stand out in guest feedback — and celebrate them meaningfully.
Track employee mentions across reviews, sorted by name and sentiment
Spot your top performers through your guests’ words
Use real guest feedback to fuel recognition
Amazing hotel, but the breakfast…
Uncover how your breakfast, dinner, and in-room dining offerings impact guest satisfaction and reviews.
Analyze feedback on food quality, variety, and presentation
Identify top-rated and underperforming menu items across dining areas
Use real guest comments to guide culinary improvements and elevate the experience
See how your competitors are performing
Understand your strengths and weaknesses.
Service and Behaviour based competitor analysis
See top mentioned employees of your competitors
Always be two steps ahead
Multi-Location comparison
Compare your locations easily.
Service, Behaviour and Product based location analysis
See your top performing locations
Unify service quality
It takes 5 seconds to see where to focus
Each bubble is a granular comment in a review.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
Presented to you as orange and green bubbles
Your microscope for your customer reviews
Detailed sentiment analysis
Go beyond star ratings. Understand exactly how your guests feel about every aspect of their experience — from service to staff to product quality.
Sentiment breakdowns across services, behaviors, employees, and products
Identify what drives satisfaction — and what causes friction
Compare sentiment trends over time to spot improvements or issues early
Discover how many customers really like you (NPS)
Track your Net Promoter Score (NPS) to understand overall satisfaction and customer loyalty.
Automatically calculate NPS based on real customer reviews and ratings
Spot shifts in customer loyalty over time with clear dashboards
Identify what’s turning guests into promoters — and what’s holding you back
Estimate how much you can improve your quality of service and review scores
Scenario analysis showing the potential impact of fixing service problems.
Customer reviews are the ultimate truth about your service quality
See the impact of service and behaviour improvements to your review scores
You can manage what you can measure
Google review collection contests with QR codes
Customers are more likely to leave good reviews just after a good experience.
Mobile QR codes generated by your team on the spot
Customer scans takes them to your Google reviews page
You can set up individual or team competitions
Fully automated tracking and leaderboards
Name mentions snatch the points!
When guests call out your team members by name in a review, it’s worth celebrating. Turn mentions into motivation.
Track who’s getting recognized by name across reviews
Setup weekly or monthly name mention competitions
Make guest praise a fun part of team culture
Set service category competitions
Turn customer reviews into a fun way to motivate your team around improving specific service areas.
Set contests for service categories like cleanliness, onboarding, or wait time
Spark friendly competition
Celebrate progress and recognize improvements straight from guest reviews
Top behaviour climbs the leaderboard
Turn great behavior into a fun competition. Recognise the actions your guests notice and love.
Your team collect points every time a name is mentioned for a great behaviour
Celebrate and recognise consistent, guest-loved behaviors
The quest for 5-star reviews
Recognise your team when their efforts turn into glowing reviews and high scores.
Set up team competitions to boost your average score
Spotlight the team members who consistently deliver 5-star service
Build a culture of recognition and high standards through reviews
Celebrate top performers as new reviews roll in
Leaderboards are automatically updated whenever a review matches your competition rules.
Measurable, consistent and fair competition based on customer reviews
See leaderboards and top performers
Celebrate success with your employees
Digital wallets for your employees
Turn recognition to monetary rewards easily.
Team contests with monetary rewards are automatically tracked and points added to wallets
Your team can access their wallets easily on their phones
Online shopping starts with a single tap of a button
Lets bring the pieces together
From online reviews to on-site engagement, discover how to transform guest satisfaction and staff motivation into a powerful competitive advantage.
81%
81% of travelers read hotel reviews before booking, making online reputation crucial. (TripAdvisor)
74%
74% of hospitality employees say lack of recognition impacts their decision to leave. (Deloitte)
50%
Over 50% of negative feedback involves staff behavior or attentiveness. (Medallia Institute)